Frequently Asked Questions

Everything you need to know about your Buoy shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for 1-2 day delivery.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 7 business days of receipt.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.

Are Buoy products ethically sourced?

Yes, we partner exclusively with fair-trade certified factories that prioritize sustainable materials and ethical labor practices.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.